Use an anti-static wrist strap when handling a hard drive Discharge any static electricity from your body by touching a grounded object (such as a cold water pipe, grounded metal computer case, Etc.). Avoid touching the circuit board or electrical connectors when handling the hard drive.
Packing for oversea delivery:
Have a qualified technician remove the hard drive from the computer. and eliminate further static damage by placing the hard drive in an anti-static bag. Pack hard drive in a suitable shipping carton with a minimum of 2 inches packing material between the drive and carton. For best results, use a shipping carton designed for hard drives (such as a manufacturer's shipping carton). Include a copy of the Data Recovery Request Form in the same shipping carton as the drive. Please make sure that the owner of the Faulty media signed on all disclaimers
Whenever possible, use a shipping service with tracking capabilities. For best results, use an overnight or 2nd day service. For local delivery, call the courrier services company.
Ship the drive to:
Grenergy Pte Ltd
6 Ubi Road 1 #05-12
Contact us after the drive is shipped and let us know when the drive is expected and what your tracking number is (if applicable). Notifying us of an incoming shipment will allow us to schedule resources for your job in advance, thereby reducing turn-around time.
What should I do?: Call us and talk your problem through with us on 96606866